Preorders and Cancellations
Orders cannot be canceled after 48 hours of the order being placed. Preorder items cannot be canceled as the funds are used to help pay for production costs of the item. An unjust chargeback will result in a dispute of the chargeback, cancellation of said order, and having any future purchases subject to cancellation.
Damages and issues
If your order arrives damaged, defective, or you were sent the wrong item, please contact us so that the issue can be evaluated and resolved. We are not responsible for any damage or loss that occurs while your order is in the hands of the postal service, nor any damages that occur after receiving the item.
Refunds and Exchanges
If you were sent a wrong item as a mistake on our end you are entitled an exchange of the correct item (USA only) or a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
Under the events the chargeback is false (ex. opening unauthorized purchase dispute after received or shipping products when order was purposely made, or made on a preorder item) will result in shipped orders being rerouted back to us, the order canceled, and having any future orders subject to cancelation. If you believe an order was placed with us without your permission, please email us to cancel and refund you as chargebacks result in taking out additional fees on our end.