STEEL WITH TEETH is not responsible for misdelivered/missing/stolen packages, it is completely out of our control. You MUST contact your local post office if there are issues with your delivery.
Domestic orders shipping with the USA valuing up to $100 are insured if shipped with USPS Ground Advantage. Domestic orders of over $100 are automatically covered by us. International orders will have insurance coverage if the order is over the value of $70. If you would like to request insurance on your order please reach out to email@example.com or leave a request in the order notes. This must be done BEFORE your order is shipped.
At this current time we are not able to ship orders to the UK, Germany, Brazil, Ukraine or Russia.
STEEL WITH TEETH does not cover any related VAT fees, the customer is responsible for paying any additional customs fees per their countries shipping policies.
Once you place your order please allow anywhere for 7-14 days for your order to be prepared for shipping. THIS DOES NOT APPLY TO PREORDERS. This does not include weekends or holidays.
Due to COVID shipping times may vary, for international orders please expect immense delays. Once packages are in the hands of the shipping carrier they are completely out of our control.
As this is a shop ran by one person delays are to be expected if there are an overwhelming number of orders.
Lost/stolen and Undeliverable Packages
STEEL WITH TEETH is not liable for lost or stolen packages. If by any circumstance a package is returned for being undeliverable, the customer can repay shipping fees to have the item shipped again. STEEL WITH TEETH is not liable for packages once they are in the hands of the shipping carrier. Undeliverable items due to incorrect address of customer cannot be refunded and customer may be subject to a restocking fee. (DISCLAIMER: not all Return To Sender packages reliably make it back to us)
If you have an address change after placing an order please contact us as soon as possible so that we can resolve those changes.
Undeliverable/incomplete addresses will have their orders canceled if the customer is unable to give an alternative address.