Lost/stolen and Undeliverable Packages
STEEL WITH TEETH is not liable for lost or stolen packages. If by any circumstance a package is returned for being undeliverable, the customer can repay shipping fees to have the item shipped again. STEEL WITH TEETH is not liable for packages once they are in the hands of the shipping carrier. Undeliverable items due to incorrect address of customer cannot be refunded and customer may be subject to a restocking fee. (DISCLAIMER: not all Return To Sender packages reliably make it back to us)
If you have an address change after placing an order please contact us as soon as possible so that we can resolve those changes.
Undeliverable/incomplete addresses will have their orders canceled if the customer is unable to give an alternative address.
Preorders and Cancellations
Orders cannot be canceled after 48 hours of the order being placed. Preorder items cannot be canceled as the funds are used to help pay for production costs of the item. An unjust chargeback will result in a dispute of the chargeback, cancellation of said order, and having any future purchases subject to cancellation.
Damages and issues
If your order arrives damaged, defective, or you were sent the wrong item, please contact us so that the issue can be evaluated and resolved. We are not responsible for any damage or loss that occurs while your order is in the hands of the postal service, nor any damages that occur after receiving the item.
Refunds and Exchanges
If you were sent a wrong item as a mistake on our end you are entitled an exchange of the correct item (USA only) or a refund. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.